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Customer Service/Retail Sales

Aimed at entry level positions, various tests can be used to determine if candidates are easily trained or possess core work skills, such as literacy and numeracy.

Employers may choose to evaluate a candidate’s aptitude for ensuring customer satisfaction or their capacity to influence customers to buy.

Integrity testing can also be used to assess the likelihood that candidates will engage in honest cash handling or stock management practices.

Job RequirementType of Test
Learn new duties quickly and solve day-to-day problems effectively.
Abstract Reasoning
Understand verbal and written instructions. Communicate with customers and co-workers.Verbal Reasoning
Perform basic calculations.Numerical Reasoning
Demonstrate critical traits required for success in salesSales Predictor
Demonstrate critical traits required for success in customer serviceCustomer Service Predictor
Demonstrate productive work behavioursIntegrity
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